FAQs

Yes, parking at Teesside Park is free. 

The car park is open Monday to Saturday from 9.00am to 9.30pm. On Sundays and certain Bank Holidays the car park will close at 5.00pm.

There are over 1,552 parking spaces including bays for disabled drivers and parents with children. These bays are located near M&S, Asda, Next, Boots, and TK Maxx, 

There are over 1,552 parking spaces including disabled and parent and child bays.

Yes, we have 12 paid for POD Point electric vehicle charging points on site located in the car park near to JD Sports. Our EV charging is 35p per KWH.

Yes, please contact Security at the Management Centre on 01642 679447. 

Bike racks are provided to keep cycles secure while you shop. Teesside Park is easily accessible from local paths making it a cyclist friendly destination. 

 There aren't any specific motor bike parking bays . We have a 10 bay stand located at the Management Centre behind Sports Direct.

Yes, all staff should park on the rear service road. The entrance is located at the rear of JD.

We want everyone to feel safe and comfortable visiting us.

In line with government guidance, we are recommending that visitors consider wearing a face-covering in our stores, get tested if they have Covid-19 symptoms, and stay at home if positive. More information can be found on the Government website.

We also have other measures in place to help keep everyone safe:

• We’re asking everyone to be considerate of others and mindful of personal space
• We have enhanced cleaning regimes in place, particularly around key touchpoints

If you feel unwell and have coronavirus symptoms, we ask you to think about others and follow the Government’s guidelines on testing.

We’d like to say a huge thank you to all of our visitors and colleagues for continuing to help keep each other safe.

In line with government guidance, we are recommending that visitors consider wearing a face-covering in our stores. More information can be found on the Government website. 

We want everyone to feel safe and comfortable visiting us and we have enhanced cleaning regimes in place, particularly around key touchpoints.

In line with government guidance, we are recommending that visitors consider wearing a face-covering in our stores. More information can be found on the Government website.

We want everyone to feel safe and comfortable visiting us and we have other measures in place to help, including hand sanitising stations and enhanced cleaning regimes, particularly around key touchpoints.

We have a disabled toilet and a Changing Places facility located within the Management Centre.

Access to the Changing Places facility is via a radar key, if you do not have your own with you please just ask a member of staff and they will be happy to help. The facilities are open in-line with the opening hours of the centre and include:

• Changing Bench – adult-sized and height adjustable
• Hoist – ceiling track hoist designed to be used with loop attachment slings
• Sink – height adjustable
• Toilet – the toilet has room either side for carers to support
• For more information about other Changing Places please click here.

Yes.  We understand that for people with sensory, autism spectrum conditions or additional needs a visit to a busy shopping centre like ours can be a daunting experience. To make your visit as comfortable and enjoyable as possible we’ve introduced Autism Hour 9am to 10am on Saturday mornings. 

There are over 1,552 parking spaces including bays for disabled drivers and parents with children. These bays are located near M&S, Asda, Next, Boots, and TK Maxx, 

We are now able to offer our Wheelchairs loan service. Wheelchairs should be collected from and returned to the Management Suite, to enable our cleaning teams to sanitise them before and after use.

We want everyone to enjoy their visit to Teesside Park and have a range of services available to support our shoppers.

The car park has dedicated disabled parking spaces for Blue Badge holders.

All stores are accessible at ground level. Any stores which have multiple floors within their store have lifts available for visitors. Larger stores such as Asda, Currys, Next and M&S may offer services such as special assistance or portable hearing loops. 

For those visitors who need support with mobility, a free wheelchair hire facility is available from our management suite.

We have a disabled toilet and Changing Places facility also located within the management centre.

Yes there is.

The Change Places facility is located in the Centre Management Suite and access to the Changing Places is via a radar key. If you do not have your own with you, please just ask a member of staff and they will be happy to help.

The facilities are open in line with the opening hours of the centre and include:

• Changing Bench – adult sized and height adjustable
• Hoist – ceiling track hoist designed to be used with loop attachment slings
• Toilet – the toilet has room either side for carers to support
• Sink – height adjustable
• Shower – handheld and adjustable shower

Unfortunately Teesside Park does not offer a quiet room facility.

The public toilets are located in our management suite including an accessible toilet and Changing Places facility. The toilets are open in-line with the centre opening hours.

We offer outdoor free-play areas on either side of the Park and outside of Costa.

We do have bottle warmers available from reception at the reception. It’s the parent’s responsibility to check the temperature of the milk prior to feeding their child.

No, unfortunately not. 

There are over 1,552 parking spaces including disabled and parent and child bays.

You'll find feeding booths and a family room in our management suite.

The main baby changing facilities are within the Management Suite, where you'll also find feeding booths and a family room.  This is located next to Hays Travel.

Our outdoor childrens' play terrace is open.  You'll find it in the terrace outside M&S up to Curry's / PC World.

Yes, please ask at the customer services desk or check the jobs section of our website. 

We want your Teesside Park experience online to be as great as your experience when you visit us. We’d love for you to get involved with our Twitter, Facebook and Instagram pages but we also need to make sure these are safe, friendly and respectful places so we have a few guidelines to make sure this happens:

1. No hate speech or bullying: we want to make sure everyone feels safe and bullying of any kind isn’t allowed. Any user posting abusive, offensive, racist, discriminatory, sexually explicit or indecent, or other comments that could cause harm towards others, will have their posts removed from our channels. If further posts are made, users will be banned and blocked from our channels.

2. Be kind and courteous. We want to create a welcoming environment on our social media platforms so let’s treat everyone with respect. Any posts that contain threatening, swearing, intimidating or violent language or an incitement to violence or disturbance will be removed. Your profile may also be shared with centre security and/or law enforcement.

3. No promotions or spam. Any unauthorised promotions for third party products or services or infringement of third-party intellectual property, privacy, and/or publicity rights aren’t allowed and will be removed from the Page.

4. Speak the truth: We want to hear about your honest experience at Teesside Park but please avoid any false, fraudulent or misleading claims that may damage the reputation of the centre and/or the people who work here.

Our social channels encourage our community of shoppers and visitors at Teesside Park to openly discuss experiences in, or directly surrounding, the centre but it should be noted that unless the post has come from our official account, posts and comments do not represent the views of Teesside Park.

Our social media channels are monitored daily during regular working hours (9.00am -5.30pm) and we will respond to any direct messages as soon as possible. Out of hours and weekend monitoring covers critical and emergency situations but we will always respond as soon as possible to any enquiries.

If you do have any questions relating to Teesside Park, further information can be found on our FAQs page.

Whilst there is no formal code of conduct we expect all visitors to behave in a manner that does not detract from the convenience and enjoyment of others who visit or work there. Teesside is private property and British Land reserves the right to refuse admission or require persons to leave if necessary.

Dogs are welcome in outdoor areas at Teesside Park, but should be kept on a lead. 

Our stores vary in policy, visitors should check with stores on an individual basis to see if they welcome dogs inside. 

We have a wide range of entertainment at Teesside Park including Hollywood Bowl and Showcase Cinema. The Cinema opening times run in line with screenings.

Find out about events at Teesside Park on our website under the What's on section.

The Site Management Office is located between Sports Direct and Hays Travel. Our customer service desk is open seven days a week from 8am to 8pm Monday - Friday, 8am to 7pm Saturday and 8am to 5pm on Sunday.  

No, unfortunately Teesside Park does not offer locker facilities.

There is a photo booth within WH Smith.

Security is on-site 24 hours a day at Teesside Park. 

The post box has been relocated and can now be found at the bus stop beside Currys PC World

There aren't any banks on-site however you'll find cash machines at Marks & Spencer, Asda Living and Morrisons.

All members of staff within our Security team are first aid trained.

Teesside Park doesn't offer gift cards however individual retailers often do. Please enquire with them directly for more information.

Teesside Park has over 28 stores offering click and collect services, meaning you can pop online, pick your item and collect it right here Teesside without waiting in for delivery.

Full list of stores offering this service

Teesside Park does not currently offer Wi-fi access for customers. We apologise for any inconvenience

No, Teesside Park does not offer a business lounge or meeting rooms.

Yes, there is a car wash at Morrisons Petrol Station.

If you have lost something while visiting Teesside then please contact our Security team on 01642 679 447.

Please note that we will ask for proof of ownership to make sure we give property back to its rightful owner.

Our management suite is located between Sports Direct and Hays Travel. You'll also find our customer services desk here.

Yes, we have plenty of great places to eat and drink here at Teesside Park. We have more than 15 cafes and restaurants, with some offering outdoor dining options as well as indoor. We also have our outdoor terrace at Costa Coffee, which is open when weather permits. 

The returns policies of each retailer will vary, so please check with them directly.

In line with government guidance, we are recommending that visitors consider wearing a face-covering in our stores. More information can be found on the Government website.

We want everyone to feel safe and comfortable visiting us and we have other measures in place to help, including hand sanitising stations and enhanced cleaning regimes, particularly around key touchpoints.

Yes, you'll find both an online and downloadable map on our website.

Teesside Park offers a great range of fashion and homeware including M&S, Next, Schuh, River Island, Pandora, Hotel Chocolat, ASDA Living, Clarks and Boots. 

Teesside Park is open between 9am and 8pm from Monday - Friday. On Saturday we're open between 9am and 7pm. Shop with us from 11am to 5pm on Sunday.

We have a disabled toilet and a Changing Places facility located within the Management Centre.

Access to the Changing Places facility is via a radar key, if you do not have your own with you please just ask a member of staff and they will be happy to help. The facilities are open in-line with the opening hours of the centre and include:

• Changing Bench – adult-sized and height adjustable
• Hoist – ceiling track hoist designed to be used with loop attachment slings
• Sink – height adjustable
• Toilet – the toilet has room either side for carers to support
• For more information about other Changing Places please click here.

The public toilets are located in our management suite including an accessible toilet and Changing Places facility. The toilets are open in-line with the centre opening hours.

 Thornaby Station is located 20 minutes walk to the west of Teesside Park.

Public Transport to Teesside Park’s is serviced by Arriva. You can check their current timetable at the website, www.arrivabus.co.uk

There are two bus stops at Teesside Park, one at the side of Currys PC World and another next to Morrisons.

For specific directions, please use your route finder or sat nav with the Teesside Park postcode TS17 7BW.

Teesside Park is easily accessible from local paths making it a cyclist friendly destination. 

The centre is easily accessed by car, bus, train and cycle.

There is a free car park on site (Sat Nav TS177BW). Bicycle racks are also provided. 

Thornaby Station, the nearest train station is 25 minutes away on foot while the nearest bus station, Thornaby Middlesbrough Road Footbridge is 13 minutes away on foot.