Customer Assistant

Purpose 

  • To deliver a great shopping experience for their customers, putting customers before task every time 
  • Champion new ways of working within stores through an open mindset and positive attitude 
  • Complete tasks and processes that deliver ‘best in town’ standards 
  • Serve and sell across all channels brilliantly well 
  • Be the voice of our customer to help us continually improve 

 

Key Accountabilities 

  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points 
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy 
  • Skilled to utilise all digital tools and communication channels to do the job 
  • Share customer and colleague feedback to help us do things better 
  • Share knowledge and experience with colleagues to support others in building skill and confidence 
  • Own their own learning & development and proactively access digital learning solutions 
  • Know the daily sales targets, priorities, promotions & selling opportunities 
  • Have great product knowledge to sell and recommend our products and services 
  • Proactively engage with customers to understand their needs and make recommendations 
  • Understand the store priorities and their part to play 
  • Complete tasks with pace and in line with SOPs 
  • Minimise cost and waste through good process practice 
  • Follow safe and legal working practices 

 

Key Capabilities 

  • Understands how M&S operates,it’sstrategy, future and the role they play 
  • Committed to delivering excellent work fast with great attention to detail 
  • Open to and acts on feedback, asking for this regularly 
  • Sets performance objectives for self in conjunction with line manager and in line with business plans 
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met 
  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things 
  • Effective at communicating their intentions to others; ensures communication is clear and simple 
  • In control of their own reactions and considers how to share their perspective to create better reaction for team 
  • Copes well with change and work challenges and recovers quickly from its impact 
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection 

 

Technical Skills/ Experience 

  • Contributing to store sales and cost control 
  • Work across the store to get things done right first time within timescales 
  • Comprehensive knowledge of customer shopping channels 
  • Good level of product knowledge and services across the store 
  • Up to date knowledge of the commercial operation and brilliant basics 
  • Good level of digital capability and use of digital tools and applications 
  • Understand customer needs and spot selling opportunities 
  • Adapting to change 
  • Good Knowledge of VM principles 

 

Key Relationships and Stakeholders 

  • Customers 
  • Colleagues 
  • Store Leadership 
  • BIG

Vacancy closes

Sunday, October 31st, 2021

How to apply

https://jobs.marksandspencer.com/search-jobs/Stockton-on-Tees%2C%20England/8944-1729/4/2635167-6269131-3333203-2636876/54x56848/-1x3187/20/2