Press Enter to search


Duty CCTV Controller

Teesside Park

NOW - 20/06/2024

Job details

Full job title: Duty CCTV Controller

Full time / part time


Numbers of hours per week: 42 hours per week

Specific shift details

4 days/4 off/4 nights/4 off rotation

Hourly Rate


Job type

Job description

The role of the Duty CCTV Controller is positioned at the heart of a large busy external shopping park.  The Controller will man the Control Room on a 4 days 4 off, 4 nights 4 off shift pattern, working in a team of 4.  The aim of the Controller is to monitor CCTV, direct the Security Team on the ground to carry out Occupier checks, deal with emergency calls and support customers whilst shopping.

The Controller is responsible for booking in Contractors and to ensure that all car parking details are populated on the Zat Portal.

The Controller can be responsible for the park out of normal working hours and accountable for any incidents that might happen.



  • Apply and conduct oneself at all times in accordance with the site Assignment and Emergency Instruction:
  • Comply with the data protection act and ensure that the only authorised persons are permitted in Control Room, and all sensitive information remains controlled.
  • To maintain the appropriate and optimum usage of the CCTV system.
  • To be able to monitor and operate the CCTV system, ensuring fully functioning recording, when licensed so to do.
  • Undertake fire system testing as planned under the routine maintenance systems.
  • Isolate fire zones for engineers working on fire systems, log all tests and engineer jobs.
  • To receive all calls after hours or when the reception is unattended and forward messages on to the appropriate member of staff.
  • Control all high-risk tasks, keys, contractors, and issue and then monitor all permits, and limitations to work.
  • Follow the Teesside Park incident management plan and be aware of the call out system as and when required during and emergency or crises.
  • Ensure that security procedures are being always followed and keeping records and logs fully up to date.
  • Completing the DOB as per appropriate procedures.
  • Answer lifts and fire disabled refuge points intercoms and assist customers.
  • Comply with the DPA requirements as stipulated in the act.
  • Log all incidents and telephone calls in the DOB.
  • Monitor CCTV during incidents or for health and safety reasons during operational hours and adhere to requests by security where required.
  • Maintain absolute confidentiality regarding company information records of data collected and used during the role.
  • Maintain visual contact at all times (where cameras allow) of staff if & when on external patrols on the nightshift.
  • Maintain the perimeter security and integrity of the building constantly, particularly throughout non- operational hours, interrogating all visitors to satisfy their authority to be on site.


  • Excellent communication skills, both written and verbal.
  • Experience of working within the Security Industry is essential.
  • Experience of working within a busy control room environment is essential.
  • Ability to work independently and to your own initiative.
  • A professional demeanour with sound judgement and integrity.
  • Computer literacy is essential.
  • Ability to multitask and remain under pressure is essential.


  • You must be able to provide check-able 5-year employment history for vetting purposes (this can include full-time education or periods in receipt of benefits).
  • Possession of a First Aid at Work Certificate is desirable.
  • CCTV Licence is Essential.

START DATE: Immediate upon completion of the screening process.


Eligibility documents needed at interview: Passport or Full Birth Certificate; Utility Bill showing current address and dated within 3 months; Proof of National Insurance (Payslips cannot be used) such as NI card, P45, P60, benefits or HMRC letter.





  • We are employee-owned, making you a beneficiary of our future success.
  • Up to 28 days paid holiday (accrued & pro-rata) including bank holidays.
  • Enrolment in NEST pension scheme.
  • Free Parking on site.
  • Fabulous facilities on site.
  • Reward & Recognition scheme on a quarterly basis.
  • Occupier discounts.
  • Training and development opportunities.
  • Enrolment in Wagestream app enables you to draw down up to 40% of your pay before your regular pay day, a great aid to budgeting.
  • Excellent service, doing the right thing and outstanding acts can be recognised and rewarded through our On-the-Spot Award scheme with a gift card plus potential submission to the Amulets awards.
  • Full company uniform & relevant PPE.


Amulet are a specialist, intelligence-led, consultancy-level business delivering multi-faceted security solutions. We provide a complete suite of front of house, manned, mobile, event, covert, and technical security services across numerous sectors throughout the UK. We offer a new and exciting approach to the provision of security solutions within a traditional marketplace. We are recognised as an ACS Star Performer, leading the way in delivering fresh ideas and approaches that are backed up by a depth of industry knowledge and experience. As part of the Churchill Services Group, Amulet benefit from 40 years’ experience in delivering forward-thinking, industry-defining solutions. Amulet’s customers have the backing of one of the UK’s fastest growing companies as recognised by The Sunday Times Fast Track (2017).

Our commitment to Equality. Diversity and Inclusion, we are proud to be an inclusive, equal opportunity employer and seek to attract, develop, and retain the best people from the widest possible talent pool. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process.

Closing date: 31-07-2024

How to apply

Please send your CV to [email protected]


jobs thumbnail

Sales Associate

Vacancy closes on 7th July 2024

jobs thumbnail

Bubble CiTea | Assistant manager

Vacancy closes on 30th June 2024

jobs thumbnail

BOOTS Clarins Business Manager

Vacancy closes on 26th June 2024

jobs thumbnail

Pizza Hut | Kitchen team member

Vacancy closes on 30th June 2024