Autism hour at Teesside

Open Today

11:00 - 17:00

According to the National Autistic Society, 64% of autistic people avoid going to the shops because of sensory overload. 
 
For that reason, we're rolling out a weekly Autism Hour at Teesside from 9am to 10am on Saturday mornings.

This will continue every Saturday from the launch date to make shopping at Teesside more autism-friendly.

​We're here to help everyone enjoy their experience.

So what can you expect? We've spoken to our in-store teams and here's what we've agreed:

Argos – Music off, no tannoy announcements for the first hour, and no roll cages on the floor or staff replenishing shelves between 9am and 10am.

ASDA Living – A third of the lights off and music level lowered.

Boots – Music off. Trained pharmacist in branch to offer help and advice.

Barker and Stonehouse – Staff awareness.

Carphone Warehouse – Music level lowered.

Charles Clinkard – Music will be turned off completely. Customers can make appointments (first thing or last thing on a weekend, and subject to availability during the week) to take away the element of having to wait. They have toys for children to play with.

Clarks – Music off. Clarks has its own autism friendly shopping experiences out of hours on a Sunday morning before the store is open to customers. 

Clintons – Music level lowered.

Costa (& Costa NEXT) – Staff awareness.

Currys PC World – Music off. There will be the usual noise and lights coming from products on display, such as televisions.

EE – Music/monitors off.

DFS – Staff awareness.

Footasylum – Music level lowered.

GAME – Staff awareness.

Greggs – Music off for the first hour.

H&M – Music level lowered.

Hobbycraft – Lighting will be lowered to emergency lighting; music will also be lowered.

Holland & Barrett – Staff awareness.

Hotel Chocolat – Music level lowered.

JD – Music level lowered.

Laura Ashley – Music level lowered.

Mamas & Papas – Music off and partial lighting.

Moss Bros – Music off.

Mothercare – Music and kids’ ride-on switched off.

M&S – No music; lighting level lowered.

McDonald's – Music level lowered.

Morrisons – Music off, kiddy rides off, and no tannoy announcements in the first hour.

New Look – Lighting lowered.

NEXT – Music level lowered.

Outfit – Music level lowered.

O2 – Music level lowered. 

Office Outlet – Music level lowered.

Pandora – Music level lowered.

Paperchase – Music off.

Pets At Home – Staff awareness, and they will gladly lift the animals out for autistic shoppers to pet.

River Island – Music off.

Schuh – Music off.

Simply Be – Music level lowered.

Sports Direct – Music level lowered.

Superdrug – Music off and all other noise reduced (no till bells, no cages/trolleys on the shop floor moved, immediately responding to barrier alarms etc.). 

As a company, Superdrug has educated its store teams with an introduction to autism, how to interact with customers who have autism, and how to help them, along with how its stores look and feel during the hour.

Sofology – Music level lowered.

Showcase Cinema – on the second Sunday of every month, Showcase has an Autism Friendly Screening, where the lighting and volume are lowered in the auditorium, there aren’t any trailers, the films are shown in 2D, customers can take their own food/drink in, and they’re able to move around during the screening.

Thomas Cook – Music off.

TUI – Music level lowered.

TK Maxx – Lowered music and lighting.

USC – Music level lowered.

WH Smith – Will open at 8:30 on a Saturday to allow an hour and a half for Autism Hour. Lighting will be lowered and music will be switched off during this time. 

General opening times

Monday
09:00
-
20:00
Tuesday
09:00
-
20:00
Wednesday
09:00
-
20:00
Thursday
09:00
-
20:00
Friday
09:00
-
20:00
Saturday
09:00
-
19:00
Sunday
11:00
-
17:00

Store opening times may vary. Food, cinema and leisure will be open later – please check retailer websites for further details.

Opening times

Teesside Store opening times may vary. Food, cinema and leisure will be open later – please check retailer websites for further details.

 

Please note that some retailers may vary from these times.

Search below for the shop details or view the full list of retailers

Getting here

Teesside Shopping
Management Suite, Goodwood Square
Stockton-on-Tees
TS17 7BW
01642 679 447
  • Car

    For specific directions, please use your route finder or sat nav with the Teesside Shopping postcode TS17 7BW.

  • Train

    Thornaby Station is located 25 minutes walk to the west of Teesside Shopping. Train timetables can be found here

  • Bus

    The Arriva North East S2 service runs from Middlesbrough Bus Station to Teesside every 30 minutes on Saturdays.

    Stagecarriage has an express X8 bus service between Stockton High St North and Middlesbrough Bus Station which will stop at Teesside from Monday to Saturday.

    The closest bus station to Teesside outwith this service is Thornaby Middlesbrough Road Footbridge which is a 13 minute walk. For full route information and timetables please click here.

Facilities

The main cash points are located at Marks & Spencer and Asda Living.

Bike racks are provided to keep cycles secure while you shop. Teesside is easily accessible from local paths making it a cyclist friendly destination. 

There are over 1,552 free parking spaces at Teesside. The car park was recently awarded the Park Mark Award. This is an award given by the Police to car parks achieving the standards of the Safer Parking Scheme, which is designed to reduce crime in car parks.

ChargeBox is now available at Teesside. Charge the battery of your mobile device safely and for FREE. The facility is located in the management suite.

You can find both a kiddie ride and a photo booth in the Information Centre next to Costa Coffee.

The toilets and baby changing facilities are situated in the management suite located next to Thomas Cook and Sports Direct.

Services

Currently there is no Shopmobility scheme. However, Teesside does provide a free wheelchair loan facility. Please contact the Management Centre or any store for details.

We offer a free BT Wifi service to all customers so you can surf while you shop.