Daisy Chain training at Teesside Park

National Autism Awareness Week runs from 1st-7th April and is a way to raise awareness of the difficulties faced by autistic people. Local charity Daisy Chain was set up to provide a range of support services to children and adults affected by autism. They visited Teesside Park to help provide the staff with training to help the centre become more Autism aware.

We have already introduced an Autism Hour every week (Saturday mornings 9am – 10am) and Daisy Chain has delivered additional training sessions to the staff at the Management Centre as well as stores on the site.

Laura Knott, customer service adviser at Teesside Park’s Management Centre, said: ‘We are very passionate about our customer service at Teesside Park. We introduced the weekly Autism Hour back in November 2017. We wanted to train in autism awareness with Daisy Chain because they are the local experts. We felt that Daisy Chain knows Teesside Park and our stores and so would be best placed to help us improve the shopping experience for people on the autistic spectrum and their families 

‘Also included in the training has been a cohort of our Bright Lights scheme which is a six week programme for young people aiming to start a career in retail. It gives them the opportunity to get hands-on work experience which helps them find employment.’

Brandon Hill, sales advisor at Moss Bros attended the training and said: ‘It’s good to have the training and gain the understanding we need to make people feel comfortable in our store. It can be difficult with autism being hidden and not easily recognisable so understanding more about it really helps.’

Dean Parker, Schuh store manager, believes having training by experts will help them understand their customers better. He added: ‘Autism is such a wide spectrum, you do need to have an understanding of how it may affect different people and children especially when they are having shoes fitted and it may be a sensory experience they find hard to cope with.’

Pauline Wright, Daisy Chain training manager, said: 'Undertaking our Autism Awareness Training gives people a better understanding of the condition and how people and families can struggle with the whole shopping experience. It's about more than simply turning down the music or dimming the lights. Being properly prepared can make a huge difference to people on the autistic spectrum and their families. It’s excellent that Teesside Park and the stores on the site want to commit to training to ensure they can provide the most comfortable and best shopping experience for their customers.’ 

Other stores at Teesside Park which have undergone the training include Costa, Next and O2 as well as Charles Clinkard which is this year sponsoring the annual special World Autism Awareness activities day for families affected by autism at Daisy Chain.

For more information on the work Daisy Chain do click here

You can find out more about our autism hour here.

 

Store opening times may vary. Food, cinema and leisure will be open later – please check retailer websites for further details.

Opening times

Teesside Store opening times may vary. Food, cinema and leisure will be open later – please check retailer websites for further details.

 

Please note that some retailers may vary from these times.

Search below for the shop details or view the full list of retailers

Getting here

Teesside Shopping
Management Suite, Goodwood Square
Stockton-on-Tees
TS17 7BW
01642 679 447
  • Car

    For specific directions, please use your route finder or sat nav with the Teesside Shopping postcode TS17 7BW.

  • Train

    Thornaby Station is located 25 minutes walk to the west of Teesside Shopping. Train timetables can be found here

  • Bus

    The Arriva North East S2 service runs from Middlesbrough Bus Station to Teesside every 30 minutes on Saturdays.

    Stagecarriage has an express X8 bus service between Stockton High St North and Middlesbrough Bus Station which will stop at Teesside from Monday to Saturday.

    The closest bus station to Teesside outwith this service is Thornaby Middlesbrough Road Footbridge which is a 13 minute walk. For full route information and timetables please click here.

Facilities

The main cash points are located at Marks & Spencer and Asda Living.

Bike racks are provided to keep cycles secure while you shop. Teesside is easily accessible from local paths making it a cyclist friendly destination. 

There are over 1,552 free parking spaces at Teesside. The car park was recently awarded the Park Mark Award. This is an award given by the Police to car parks achieving the standards of the Safer Parking Scheme, which is designed to reduce crime in car parks.

ChargeBox is now available at Teesside. Charge the battery of your mobile device safely and for FREE. The facility is located in the management suite.

You can find both a kiddie ride and a photo booth in the Information Centre next to Costa Coffee.

The toilets and baby changing facilities are situated in the management suite located next to Thomas Cook and Sports Direct.

Services

Currently there is no Shopmobility scheme. However, Teesside does provide a free wheelchair loan facility. Please contact the Management Centre or any store for details.

We offer a free BT Wifi service to all customers so you can surf while you shop.

Download centre map