Designate Manager Position at JD

Vacancy closes: 
Sunday 10 November 2019

DESIGNATE MANAGER

Established in 1981 with a single store in the North West of England, JD Sports Fashion Plc is a leading Multi-Channel retailer of sports fashion and outdoor brands in the UK and Europe.
The Group has over 2400 stores across a number of retail fascias and is proud of the fact that it always provides its customers with the latest products from the very best brands.

Role Overview:

In this role, you will assist the Retail Management team in the day to day running of the designated stores within a specific area. Taking ownership of a number of duties while making sure that the stores KPIs are achieved. Furthermore, in the Manager’s absence, you will be the first point of contact, therefore you will motivate the workforce to drive sales and offer exceptional customer service while exceeding targets and maintaining the standards of the business.

Customer service

  • Ensure that customers are given considerate and responsible service throughout their visit.
  • Deal with inquiries and complaints resolving the issue at the earliest opportunity in a professional manner.
  • Ensure that personal appearance and standard of dress for the internal team is in line with company guidelines.
  • Have an understanding of the Customer Service measuring programme, Customer Satisfaction Surveys

Sales

  • Ensure that targets are achieved and, where possible, exceeded.
  • Able to understand and interpret the relevant Oracle reports.
  • Utilise in-store devices, ensuring that all team members are driving this at every opportunity.
  • Confident use of the store’s dashboard to analyse Footfall, ATV and Conversion.

Visual Merchandising

  • Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
  • Ensure that the weekly brief has been actioned with the store
  • Ensure that all merchandise is correctly priced, price amendments are actioned and all POS is correctly displayed.
  • Keep stock on display clean and presentable at all times.

Training & Development

  • Develop internal staff and promote progression within the group.
  • Monitor the Training and Development site and keep track of staff progression by the relevant E-assessments.
  • Assist with store recruitment, new starter inductions, and staff training.
  • Management development should be prioritised with the use of the Trainee Management Academy.

Skills/Experience/Knowledge Needed

  • Retail Management experience.
  • Excellent Time Management skills.
  • Strong verbal and written communication skills.
  • IT skills - Microsoft Outlook, Word and Excel.
  • Willing to travel.

Benefits

  • UK/International career progression.
  • Company discount.
  • Competitive salary.
  • Company pension.

Please note due to the volume of applications we may not be able to respond personally to all applicants. 

If you haven’t been contacted directly within two weeks of the vacancy closing date your application has not been successful on this occasion. 

General opening times

Monday
09:00
-
20:00
Tuesday
09:00
-
20:00
Wednesday
09:00
-
20:00
Thursday
09:00
-
20:00
Friday
09:00
-
20:00
Saturday
09:00
-
19:00
Sunday
11:00
-
17:00

Store opening times may vary. Food, cinema and leisure will be open later – please check retailer websites for further details.

Opening times

Teesside Park opening times may vary. Food, cinema and leisure will be open later – please check retailer websites for further details.

 

Please note that some retailers may vary from these times.

Search below for the shop details or view the full list of retailers

Getting here

Teesside Park
Management Suite, Goodwood Square
Stockton-on-Tees
TS17 7BW
01642 679 447
  • Car

    For specific directions, please use your route finder or sat nav with the Teesside Park postcode TS17 7BW.

  • Train

    Thornaby Station is located 25 minutes walk to the west of Teesside Park. Train timetables can be found here

  • Bus

    The Arriva North East S2 service runs from Middlesbrough Bus Station to Teesside Park every 30 minutes on Saturdays.

    X12 service directs to Teesside Park from October 30th 2019. Operating up to every 30 mins Monday – Saturday and hourly on Sundays and bank holidays. Operating across Durham, Coxhoe, Sedgefield, Stockton, Teesside Park, and Middlesbrough.

    The closest bus station to Teesside Park out with this service is Thornaby Middlesbrough Road Footbridge which is a 13-minute walk. For full route information and timetables please click here.

Facilities

The main cash points are located at Marks & Spencer and Asda Living.

Bike racks are provided to keep cycles secure while you shop. Teesside Park is easily accessible from local paths making it a cyclist friendly destination. 

There are over 1,552 free parking spaces at Teesside Park. The car park was recently awarded the Park Mark Award. This is an award given by the Police to car parks achieving the standards of the Safer Parking Scheme, which is designed to reduce crime in car parks.

ChargeBox is now available at Teesside Park. Charge the battery of your mobile device safely and for FREE. The facility is located in the management suite.

You can find both a kiddie ride and a photo booth in the Information Centre next to Costa Coffee.

The toilets and baby changing facilities are situated in the management suite located next to Thomas Cook and Sports Direct.

Services

Currently there is no Shopmobility scheme. However, Teesside Park does provide a free wheelchair loan facility. Please contact the Management Centre or any store for details.

We offer a free BT Wifi service to all customers so you can surf while you shop.

Download centre map