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What safety measures are in place in response to the coronavirus outbreak?

The wellbeing of our colleagues and customers is our number one priority, and so we’ve introduced extra measures to help everyone have a safe and enjoyable visit.
Please remember to wear a face covering while visiting, as this is mandatory in enclosed public spaces from 24th July.
Find out more here.

Do I have to wear a face mask when visiting?

From Friday 24th July, wearing a face covering is mandatory in enclosed public spaces such as shops, supermarkets and shopping centres, as well as when buying food and drink to take away from cafes and shops.

Face coverings must also be worn in banks, building societies and post offices.

There are some instances where face coverings do not need to be worn, including in pubs, bars or dine-in restaurants, or if you are sitting down to eat or drink.

Face coverings are also not compulsory in cinemas, hairdressers, salons or gyms.

There are some people who are exempt from wearing a face covering, and our team will of course be mindful and respectful of this. More detail can be found on the government’s website here.

Many of our retailers have installed Perspex screens or provided transparent visors, so you may see store colleagues using these rather than face coverings. You can read more about the government guidelines for shop staff here.
 

Where are the toilets in Teesside Park? Are there disabled toilets in Teesside Park? Where are the disabled toilets in Teesside Park?

The public toilets which include disabled facilities are located in our management suite. 

From 15th June, our toilets & baby change will be open but temporarily operating at reduced hours. These are:

  • Monday – Saturday: 10am – 5pm
  • Sunday: 11am – 5pm
Do you have a children’s play area?

For your safety, our children's rides are currently unavailable. We apologise for any inconvenience caused and thank you for your understanding and patience at this time.

Does Teesside Park hire mobility equipment? Can I hire a wheelchair? Are there any mobility scooters at Teesside Park?

We are now able to offer our Wheelchairs loan service.  Wheelchairs should be collected from and returned to the Management Suite, to enable our cleaning teams to sanitise them before and after use.

Are there any photo booths available at Teesside Park?

The photo booth is temporarily unavailable. We apologise for any inconvenience caused and thank you for your understanding and patience at this time.

Are there any phone or iPad charging facilities?

Our mobile phone charging boxes are temporarily unavailable. We'd like to thank you for your continued understanding and patience at this time. 

Does Teesside Park have disabled parking? Where are the disabled parking spaces at Teesside Park?

There are over 1,552 parking spaces including bays for disabled drivers and parents with children. These bays are located near M&S, Asda, Next ,Boots ,TK Maxx, 

What fast food restaurants are there at Teesside Park?

You can find hot drinks and snacks throughout the shopping park with Costa Coffee, Greggs amongst others including KFC, Burger King and McDonald's.

What type of restaurants are there in Teesside Park? What time do the restaurants close?

Teesside Park offers a wide range of casual dining. Please check with each restaurant individually for opening and closing times.

What restaurants are available at Teesside Park? What food & drink facilities are there?

We have a number of fantastic food and drink options located in the restaurant area, along with Nando's next to Asda living. You can find hot drinks and snacks throughout the shopping park with Costa Coffee, M&S Cafe Revive and Greggs amongst others. You'll also find TGI Fridays, Nando's, Frankie & Benny's, Pizza Express, KFC, Burger King, Chiquito, Pizza Hut and McDonald's. See them all here.

Do Teesside Park provide staff car parking facilities?

Yes, all staff should park to the on the rear service road. The entrance is located at the rear of JD.

Does Teesside Park have any electric car charging point?

We now have 18 car charging points located in the car park, immediately outside JD Sports. 

Is there a car wash at Teesside Park?

Yes, there is a car wash at Morrisons Petrol Station.

Does Teesside Park have secure motorbike / motorcycle parking? Where is the motorbike parking in Teesside?

 There aren't any specific motor bike parking bays . We have a 10 bay stand located at the Management Centre behind Sports Direct.

Does Teesside Park have secure bike / bicycle parking? Where is the bicycle parking in Teesside?

Bike racks are provided to keep cycles secure while you shop. Teesside Park is easily accessible from local paths making it a cyclist friendly destination. 

What time does the car parks open? What time does the car parks close?

The car park is open Monday to Saturday from 9.00am to 9.30pm. On Sundays and certain Bank Holidays the car park will close at 5.00pm.

Are there spaces for large vehicles / vans / motorhomes /coaches to park at Teesside Park?

Yes, if you contact Security at the Management Centre on 01642 679447. 

How to I get to Teesside Park by car? Get me directions for Teesside Park by car.

For specific directions, please use your route finder or sat nav with the Teesside Park postcode TS17 7BW.

Is there a bike route to get to Teesside Park?

Teesside Park  is easily accessible from local paths making it a cyclist friendly destination. 

Can I get a train to Teesside Park?

 Thornaby Station is located 20 minutes walk to the west of Teesside Park.

Can I get to Teesside Park by Public Transport? What bus routes go to Teesside Park? How do I get to Teesside Park?

Public Transport to Teesside Park’s is serviced by Arriva. You can check their current timetable here www.arrivabus.co.uk

Where can I find the management office at Teesside Park? Is there a lost property office? Is there a help desk or customer service point?

Our management suite is located between Sports Direct and Hays Travel. You'll also find our customer services desk here.

Does Teesside Park have any first aid facilities? Where are the first aid facilities at Teesside Park?

All members of staff within our Security team are first aid trained.

Are there any police or security at Teesside Park?

Security is on-site 24 hours a day at Teesside Park. 

Are there any post boxes in Teesside Park?

The post box has been relocated and can now be found at the bus stop beside Currys PC World

What entertainment is there at Teesside Park? Is there a cinema at Teesside Park? What are the cinema times?

We have a wide range of entertainment at Teesside Park including Hollywood Bowl and Showcase Cinema. The Cinema opening times run in line with screenings.

Are there child friendly / safe areas in Teesside Park? Is there a creche at Teesside Park?

We offer outdoor free-play areas on either side of the Park and outside of Costa.

What family / childrens facilities are there at Teesside Park? Are there children's play areas?

We offer outdoor free-play areas on either side of the Park and outside of Costa.

Is there anywhere where I can feed my baby? Are there any baby nursing facilities?

You'll find feeding booths and a family room in our management suite.

Are there places to warm a baby bottle at Teesside Park? Is there anywhere to warm a baby's bottle? Does Teesside Park have bottle warming facilities?

We do have bottle warmers available from reception at the reception. It’s the parent’s responsibility to check the temperature of the milk prior to feeding their child.

Are there disabled changing facilities at Teesside Park?

We currently offer a disabled toilet at the Management Centre but do not offer disabled changing facilities at this time.

What women's / men's /fashion shops are at Teesside Park?

You'll find loads of men's and women's fashions at Teesside Park including Asda Living, Charles Clinkard, Clarks, H&M, JD, M&S, Moss Bros, New Look, Next, OUTFIT, River Island, TK Maxx and USC.

What shops / brands / stores are at Teesside Park?

Teesside Park offers a great range of fashion and homeware including M&S, Next, Schuh, River Island, Pandora, Hotel Chocolat, ASDA Living, Clarks and Boots. 

Is there a store / mall guide or map online? Can I download a store guide online?

Yes, you'll find both an online and downloadable map on our website.

Does Teesside Park have any gift cards? Where can I get gift cards at Teesside Park?

Teesside Park doesn't offer gift cards however individual retailers often do. Please enquire with them directly for more information.

Does Teesside Park have a vistors code or code of conduct?

Whilst there is no formal code of conduct we expect all visitors to behave in a manner that does not detract from the convenience and enjoyment of others who visit or work there. Teesside is private property and British Land reserves the right to refuse admission or require persons to leave if necessary.

Does Teesside Park have click and collect?

Teesside Park has over 28 stores offering click and collect services, meaning you can pop online, pick your item and collect it right here Teesside without waiting in for delivery. 

What are the Christmas Opening hours for 2019?

Christmas Opening Hours for Teesside Shopping are as follows. Please note. Store openings may vary.

  • Sunday 15 December | 11:00am - 5:00pm 
  • Saturday 21 December | 8:00am - 8:00pm 
  • Sunday 22 December | 10:00am - 4:00pm
  • Christmas Eve | 6:00am - 5:00pm
  • Christmas Day | CLOSED
  • Boxing Day | 9:00am - 6:00pm 
  • Friday 27 December - Saturday 28 December | 8:00am - 8:00pm 
  • Sunday 29 December | 10:00am - 4:00pm
  • Monday 30 December | 8:00am - 8:00pm 
  • New Years Eve | 8:00am - 5:00pm 
  • New Year's Day | 11:00am - 5:00pm
  • Thursday 2 January - Saturday 4 January | 8:00am - 8:00pm
  • Monday 5 January - Normal Opening Hours Resume

Please note that some stores may trade earlier or later than this. We recommend phoning the store in question direct or our customer service team on 01642 679447 to confirm opening times in advance of making a special trip.

How accessible is the shopping park? Are there any lifts?

All stores over multiple levels have lifts. Larger stores such as Asda, Currys, Next and M&S may offer services such as special assistance or portable hearing loops. Teesside also provides a free wheelchair loan facility.  

At Teesside, all staff are trained as part of the 'Working to become Dementia friendly' scheme to meet the needs of customers living with dementia and their carers.

Are dogs allowed in the centre/park?

Some stores are dog friendly and welcome dogs. This is at individual Store Manager’s discretion.

Where is the management office?

The Site Management Office is located between Sports Direct and Hays Travel. Our customer service desk is open seven days a week from 8am to 8pm Monday - Friday, 8am to 7pm Saturday and 8am to 5pm on Sunday.  

Are there any jobs/vacancies in Teesside Park? Where can I find careers information for Teesside Park?

Yes, please ask at the customer services desk or check the jobs section of our website. 

Does Teesside Park have family / children parking bays? Where are the family / children parking spaces at Teesside Park?

There are over 1,552 parking spaces including disabled and parent and child bays.

What should I do if I think I've lost something on site?

If you have lost something while visiting Teesside then please contact our Security team on 01642 679 447.

Please note that we will ask for proof of ownership to make sure we give property back to its rightful owner.

What time does Teesside Park open? What time does Teesside Park close? What are Teesside Park's opening times?

Teesside Park is open between 9am and 8pm from Monday - Friday. On Saturday we're open between 9am and 7pm. Shop with us from 11am to 5pm on Sunday.

Does Teesside Park have Wifi? Is Wifi free at Teesside Park?

Yes, Teesside Park  offers all of its customers a free BT Wifi service. Use BT Wifi by selecting it in your network connection options, then simply register and you're ready to go!

What are the nearest transport links?

The centre is easily accessed by car, bus, train and cycle.

There is a free car park on site (Sat Nav TS177BW). Bicycle racks are also provided. 

Thornaby Station, the nearest train station is 25 minutes away on foot while the nearest bus station, Thornaby Middlesbrough Road Footbridge is 13 minutes away on foot.

Does Teesside Park have any banks? Are there cash machines in Teesside Park? Where are the cash machines in Teesside Park?

There aren't any banks on-site however you'll find cash machines at Marks & Spencer, Asda Living and Morrisons.

What baby facilities are there at Teesside Park? Does Teesside Park have any baby changing facilities? Is there a parent and baby room?

The main baby changing facilities are within the Management Suite, where you'll also find feeding booths and a family room.  This is located next to Hays Travel.

Are there places to eat and drink?

We have a number of fantastic food and drink options located in the restaurant area, along with Nando's next to Asda living. You can find hot drinks and snacks throughout the shopping park with Costa Coffee, M&S Cafe Revive and Greggs amongst others. 

Does Teesside Park have any electric vehicle charging points?

We now have 18 car charging points located in the car park at JD Sports.

Do you accommodate shoppers and families with additional needs, such as autism?

Yes.  We understand that for people with sensory, autism spectrum conditions or additional needs a visit to a busy shopping centre like ours can be a daunting experience. To make your visit as comfortable and enjoyable as possible we’ve introduced Autism Hour 9am to 10am on Saturday mornings.  To see a range of participating stores and how they are supporting Autism Hour click here.

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