FAQs

Some of our retailers are offering a fitting room service, in line with Government guidance. Please check with individual retailers in advance.

Yes, we have plenty of great places to eat and drink here at Teesside Park. We have more than 15 cafes and restaurants, with some offering outdoor dining options as well as indoor. We also have our outdoor terrace at Costa Coffee, which is open when weather permits. 

The policies of each of our pubs and restaurants will vary so we always recommend checking with them directly before setting off. There’s no requirement to book outdoor spaces at Costa Coffee or Greggs.

Indoors, the Rule of 6 or two households applies.

In line with the Government’s coronavirus restrictions, our stores, cafes, restaurant, cinema and bowling are now open.

The policies and opening times of individual retailers will vary, so we always recommend checking directly with them before setting off.

We want everyone to enjoy a safe shopping experience with us, and so we continue to have extra measures in place. You can find out more by visiting our planning your visit page.

The wellbeing of our colleagues and customers is our number one priority, and so we’ve introduced extra measures to help everyone have a safe and enjoyable visit. These include enhanced cleaning regimes, particularly of key touchpoints. We outline the measures on the planning your visit page.

We always recommend checking the Government’s latest guidance in your area before planning your visit to us: https://www.gov.uk/coronavirus

You must wear a face covering at all times when you are inside our stores, cafes and restaurants, unless you are exempt for medical reasons. This is a legal requirement.

We currently offer a disabled toilet at the Management Centre but do not offer disabled changing facilities at this time.

Yes.  We understand that for people with sensory, autism spectrum conditions or additional needs a visit to a busy shopping centre like ours can be a daunting experience. To make your visit as comfortable and enjoyable as possible we’ve introduced Autism Hour 9am to 10am on Saturday mornings. 

There are over 1,552 parking spaces including bays for disabled drivers and parents with children. These bays are located near M&S, Asda, Next, Boots, and TK Maxx, 

We are now able to offer our Wheelchairs loan service. Wheelchairs should be collected from and returned to the Management Suite, to enable our cleaning teams to sanitise them before and after use.

All stores over multiple levels have lifts. Larger stores such as Asda, Currys, Next and M&S may offer services such as special assistance or portable hearing loops. Teesside also provides a free wheelchair loan facility.  

At Teesside, all staff are trained as part of the 'Working to become Dementia friendly' scheme to meet the needs of customers living with dementia and their carers.

No.

The public toilets which include disabled facilities are located in our management suite. Our toilet facilities are open.

We offer outdoor free-play areas on either side of the Park and outside of Costa.

We do have bottle warmers available from reception at the reception. It’s the parent’s responsibility to check the temperature of the milk prior to feeding their child.

No, unfortunately not. 

There are over 1,552 parking spaces including disabled and parent and child bays.

You'll find feeding booths and a family room in our management suite.

The main baby changing facilities are within the Management Suite, where you'll also find feeding booths and a family room.  This is located next to Hays Travel.

Our outdoor childrens' play terrace is open.  You'll find it in the terrace outside M&S up to Curry's / PC World.

Some stores are dog friendly and welcome dogs. This is at individual Store Manager’s discretion.

Yes, please ask at the customer services desk or check the jobs section of our website. 

Whilst there is no formal code of conduct we expect all visitors to behave in a manner that does not detract from the convenience and enjoyment of others who visit or work there. Teesside is private property and British Land reserves the right to refuse admission or require persons to leave if necessary.

Covid-19 update.  Our cinema and bowling are currently temporarily closed.

We have a wide range of entertainment at Teesside Park including Hollywood Bowl and Showcase Cinema. The Cinema opening times run in line with screenings.

Find out about events at Teesside Park on our website under the What's on section.

The Site Management Office is located between Sports Direct and Hays Travel. Our customer service desk is open seven days a week from 8am to 8pm Monday - Friday, 8am to 7pm Saturday and 8am to 5pm on Sunday.  

Yes, please contact Security at the Management Centre on 01642 679447. 

Yes, all staff should park on the rear service road. The entrance is located at the rear of JD.

We now have 18 car charging points located in the car park at JD Sports.

There are over 1,552 parking spaces including bays for disabled drivers and parents with children. These bays are located near M&S, Asda, Next, Boots, and TK Maxx, 

There are over 1,552 parking spaces including disabled and parent and child bays.

Bike racks are provided to keep cycles secure while you shop. Teesside Park is easily accessible from local paths making it a cyclist friendly destination. 

 There aren't any specific motor bike parking bays . We have a 10 bay stand located at the Management Centre behind Sports Direct.

Yes, parking at Teesside Park is free. 

The car park is open Monday to Saturday from 9.00am to 9.30pm. On Sundays and certain Bank Holidays the car park will close at 5.00pm.

No.

Our mobile phone charging boxes are temporarily unavailable. We'd like to thank you for your continued understanding and patience at this time. 

The photo booth is temporarily unavailable. We apologise for any inconvenience caused and thank you for your understanding and patience at this time.

Security is on-site 24 hours a day at Teesside Park. 

The post box has been relocated and can now be found at the bus stop beside Currys PC World

There aren't any banks on-site however you'll find cash machines at Marks & Spencer, Asda Living and Morrisons.

All members of staff within our Security team are first aid trained.

Teesside Park doesn't offer gift cards however individual retailers often do. Please enquire with them directly for more information.

Teesside Park has over 28 stores offering click and collect services, meaning you can pop online, pick your item and collect it right here Teesside without waiting in for delivery.

Full list of stores offering this service

Yes, Teesside Park offers all customers a free BT Wifi service. Use BT Wifi by selecting it in your network connection options, then simply register and you're ready to go!

No.

Yes, there is a car wash at Morrisons Petrol Station.

If you have lost something while visiting Teesside then please contact our Security team on 01642 679 447.

Please note that we will ask for proof of ownership to make sure we give property back to its rightful owner.

Our management suite is located between Sports Direct and Hays Travel. You'll also find our customer services desk here.

Some of our retailers are offering a fitting room service, in line with Government guidance. Please check with individual retailers in advance.

Yes, we have plenty of great places to eat and drink here at Teesside Park. We have more than 15 cafes and restaurants, with some offering outdoor dining options as well as indoor. We also have our outdoor terrace at Costa Coffee, which is open when weather permits. 

The returns policies of each retailer will vary, so please check with them directly.

The policies of each of our pubs and restaurants will vary so we always recommend checking with them directly before setting off. There’s no requirement to book outdoor spaces at Costa Coffee or Greggs.

Indoors, the Rule of 6 or two households applies.

Yes, you'll find both an online and downloadable map on our website.

Our bars, cafes, pubs and restaurants are closed but some are offering a takeaway or delivery option, although this cannot be consumed on site. 

Teesside Park offers a great range of fashion and homeware including M&S, Next, Schuh, River Island, Pandora, Hotel Chocolat, ASDA Living, Clarks and Boots. 

Teesside Park is open between 9am and 8pm from Monday - Friday. On Saturday we're open between 9am and 7pm. Shop with us from 11am to 5pm on Sunday.

We currently offer a disabled toilet at the Management Centre but do not offer disabled changing facilities at this time.

The public toilets which include disabled facilities are located in our management suite. Our toilet facilities are open.

 Thornaby Station is located 20 minutes walk to the west of Teesside Park.

Public Transport to Teesside Park’s is serviced by Arriva. You can check their current timetable at the website, www.arrivabus.co.uk

For specific directions, please use your route finder or sat nav with the Teesside Park postcode TS17 7BW.

Teesside Park is easily accessible from local paths making it a cyclist friendly destination. 

The centre is easily accessed by car, bus, train and cycle.

There is a free car park on site (Sat Nav TS177BW). Bicycle racks are also provided. 

Thornaby Station, the nearest train station is 25 minutes away on foot while the nearest bus station, Thornaby Middlesbrough Road Footbridge is 13 minutes away on foot.