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How is Teesside Park affected by the Covid-19 outbreak?

Following government guidance, many of our stores are now open and some of our cafes and restaurants are also preparing to fully reopen, as well as our cinema.

Please note that our retailers and eateries may be working to slightly different timescales for their reopening, as well as reduced or different opening times. They may also be implementing new systems to help everybody to stay safe, so please always check with them directly before setting off.

Some of our cafes and restaurants will continue to offer a take away, click and collect or delivery service only for now.

You can find out what’s open here.

The safety of our customers and colleagues is our number one priority, so you might notice extra measures in place when you next visit. These include:

  • Hand sanitising stations
  • New signage to help everyone to keep a two-metre distance from others
  • Plexiglass screen barriers at visitor reception

Our colleagues have all been provided with suitable PPE such as masks and gloves to help them carry out their roles safely. We’re also continuing with our enhanced cleaning regimes, including regular cleaning of key touchpoints throughout each day.

We will be carefully managing visitor numbers, so we can be confident that everyone can maintain social distancing.

For more information about planning your next visit to us, including important updates on our facilities such as car parking, click here.

Where are the toilets in Teesside Park? Are there disabled toilets in Teesside Park? Where are the disabled toilets in Teesside Park?

The public toilets which include disabled facilities are located in our management suite. 

From 15th June, our toilets & baby change will be open but temporarily operating at reduced hours. These are:

  • Monday – Saturday: 10am – 5pm
  • Sunday: 10am – 4pm
Do you have a children’s play area?

For your safety, our children's rides are currently unavailable. We apologise for any inconvenience caused and thank you for your understanding and patience at this time.

Does Teesside Park hire mobility equipment? Can I hire a wheelchair? Are there any mobility scooters at Teesside Park?

We are currently unable to offer our Wheelchair Hire service. We are sorry to any customers impacted by this, and we look forward to reinstating the full service as soon as it is safe to do so.

Are there any photo booths available at Teesside Park?

The photo booth is temporarily unavailable. We apologise for any inconvenience caused and thank you for your understanding and patience at this time.

Are there any phone or iPad charging facilities?

Our mobile phone charging boxes are temporarily unavailable. We'd like to thank you for your continued understanding and patience at this time. 

Does Teesside Park have disabled parking? Where are the disabled parking spaces at Teesside Park?

There are over 1,552 parking spaces including bays for disabled drivers and parents with children. These bays are located near M&S, Asda, Next ,Boots ,TK Maxx, 

What fast food restaurants are there at Teesside Park?

You can find hot drinks and snacks throughout the shopping park with Costa Coffee, Greggs amongst others including KFC, Burger King and McDonald's.

What type of restaurants are there in Teesside Park? What time do the restaurants close?

Teesside Park offers a wide range of casual dining. Please check with each restaurant individually for opening and closing times.

What restaurants are available at Teesside Park? What food & drink facilities are there?

We have a number of fantastic food and drink options located in the restaurant area, along with Nando's next to Asda living. You can find hot drinks and snacks throughout the shopping park with Costa Coffee, M&S Cafe Revive and Greggs amongst others. You'll also find TGI Fridays, Nando's, Frankie & Benny's, Pizza Express, KFC, Burger King, Chiquito, Pizza Hut and McDonald's. See them all here.

Do Teesside Park provide staff car parking facilities?

Yes, all staff should park to the on the rear service road. The entrance is located at the rear of JD.

Does Teesside Park have any electric car charging point?

Not yet, but we are working on delivering 10 dedicated points, which will be available by September 2020.

Is there a car wash at Teesside Park?

Yes, there is a car wash at Morrisons Petrol Station.

Does Teesside Park have secure motorbike / motorcycle parking? Where is the motorbike parking in Teesside?

 There aren't any specific motor bike parking bays . We have a 10 bay stand located at the Management Centre behind Sports Direct.

Does Teesside Park have secure bike / bicycle parking? Where is the bicycle parking in Teesside?

Bike racks are provided to keep cycles secure while you shop. Teesside Park is easily accessible from local paths making it a cyclist friendly destination. 

What time does the car parks open? What time does the car parks close?

The car park is typically open Monday to Saturday from 9.00am to midnight to allow for Boots Pharmacy's opening hours. On Sundays and certain Bank Holidays, the park is open from 11.00am-5:00pm.

Are there spaces for large vehicles / vans / motorhomes /coaches to park at Teesside Park?

Yes, if you contact Security at the Management Centre on 01642 679447. 

How to I get to Teesside Park by car? Get me directions for Teesside Park by car.

For specific directions, please use your route finder or sat nav with the Teesside Park postcode TS17 7BW.

Is there a bike route to get to Teesside Park?

Teesside Park  is easily accessible from local paths making it a cyclist friendly destination. 

Can I get a train to Teesside Park?

 Thornaby Station is located 20 minutes walk to the west of Teesside Park.

Can I get to Teesside Park by Public Transport? What bus routes go to Teesside Park? How do I get to Teesside Park?

Yes, The Arriva North East S2 service runs from Middlesbrough Bus Station to Teesside Park  every 30 minutes on Saturdays.

Stagecarriage has an express X8 bus service between Stockton High St North and James Cook Hospital through Middlesbrough Bus Station which will stop at Teesside Park from Monday to Saturday.

The closest bus station to Teesside Park is Middlesbrough. 

 

 

Where can I find the management office at Teesside Park? Is there a lost property office? Is there a help desk or customer service point?

Our management suite is located between Sports Direct and Thomas Cook. You'll also find our customer services desk here.

Does Teesside Park have any first aid facilities? Where are the first aid facilities at Teesside Park?

All members of staff within our Security team are first aid trained.

Are there any police or security at Teesside Park?

Security is on-site 24 hours a day at Teesside Park. 

Are there any post boxes in Teesside Park?

Yes, our post box is located at the front of the Currys Car park.

What entertainment is there at Teesside Park? Is there a cinema at Teesside Park? What are the cinema times?

We have a wide range of entertainment at Teesside Park including Hollywood Bowl and Showcase Cinema. The Cinema opening times run in line with screenings.

Is there anywhere where I can feed my baby? Are there any baby nursing facilities?

You'll find feeding booths and a family room in our management suite.

Are there disabled changing facilities at Teesside Park?

Yes, there is a disabled toilet at the Management Centre.

What women's / men's /fashion shops are at Teesside Park?

You'll find loads of men's and women's fashions at Teesside Park including Asda Living, Charles Clinkard, Clarks, H&M, JD, Laura Ashley, M&S, Moss Bros, New Look, Next, OUTFIT, River Island, TK Maxx and USC.

What shops / brands / stores are at Teesside Park?

Teesside Park offers a great range of fashion and homeware including M&S,Next, Schuh, River Island, Paperchase, Pandora, Hotel Chocolat, ASDA Living, Clarks and Boots. 

Is there a store / mall guide or map online? Can I download a store guide online?

Yes, you'll find both an online and downloadable map on our website.

Does Teesside Park have any gift cards? Where can I get gift cards at Teesside Park?

Teesside Park doesn't offer gift cards however individual retailers often do. Please enquire with them directly for more information.

Does Teesside Park have a vistors code or code of conduct?

Whilst there is no formal code of conduct we expect all visitors to behave in a manner that does not detract from the convenience and enjoyment of others who visit or work there. Teeside is private property and British Land reserves the right to refuse admission or require persons to leave if necessary.

Does Teesside Park have click and collect?

Teesside Park has over 28 stores offering click and collect services, meaning you can pop online, pick your item and collect it right here Teesside without waiting in for delivery. 

What are the Christmas Opening hours for 2019?

Christmas Opening Hours for Teesside Shopping are as follows. Please note. Store openings may vary.

  • Sunday 15 December | 11:00am - 5:00pm 
  • Saturday 21 December | 8:00am - 8:00pm 
  • Sunday 22 December | 10:00am - 4:00pm
  • Christmas Eve | 6:00am - 5:00pm
  • Christmas Day | CLOSED
  • Boxing Day | 9:00am - 6:00pm 
  • Friday 27 December - Saturday 28 December | 8:00am - 8:00pm 
  • Sunday 29 December | 10:00am - 4:00pm
  • Monday 30 December | 8:00am - 8:00pm 
  • New Years Eve | 8:00am - 5:00pm 
  • New Year's Day | 11:00am - 5:00pm
  • Thursday 2 January - Saturday 4 January | 8:00am - 8:00pm
  • Monday 5 January - Normal Opening Hours Resume

Please note that some stores may trade earlier or later than this. We recommend phoning the store in question direct or our customer service team on 01642 679447 to confirm opening times in advance of making a special trip.

How accessible is the shopping park? Are there any lifts?

All stores over multiple levels have lifts. Larger stores such as Asda, Currys, Next and M&S may offer services such as special assistance or portable hearing loops. Teesside also provides a free wheelchair loan facility.  

At Teesside, all staff are trained as part of the 'Working to become Dementia friendly' scheme to meet the needs of customers living with dementia and their carers.

Are dogs allowed in the centre/park?

We welcome dogs on leads throughout the park, but only assistance dogs are allowed in stores.

Where is the management office?

The Site Management Office is located between Sports Direct and Thomas Cook. Our customer service desk is open seven days a week from 8am to 8pm Monday - Friday, 8am to 7pm Saturday and 8am to 5pm on Sunday.  

Are there any jobs/vacancies in Teesside Park? Where can I find careers information for Teesside Park?

Yes, please ask at the customer services desk or check the jobs section of our website. 

Does Teesside Park have family / children parking bays? Where are the family / children parking spaces at Teesside Park?

There are over 1,552 parking spaces including bays for disabled drivers and parents with children. - These bays are located  near Mamas and Papas, Hobbycraft, Superdrug and Laura Ashley.

What should I do if I think I've lost something on site?

If you have lost something while visiting Teesside then please contact our Security team on 01642 679 447.

Please note that we will ask for proof of ownership to make sure we give property back to its rightful owner.

What time does Teesside Park open? What time does Teesside Park close? What are Teesside Park's opening times?

Teesside Park  is open between 9am and 8pm from Monday - Friday. On Saturday we're open between 9am and 7pm. Shop with us from 11am to 5pm on Sunday.

Boots Pharmacy is open until midnight from Monday to Saturday.

Does Teesside Park have Wifi? Is Wifi free at Teesside Park?

Yes, Teesside Park  offers all of its customers a free BT Wifi service. Use BT Wifi by selecting it in your network connection options, then simply register and you're ready to go!

What are the nearest transport links?

The centre is easily accessed by car, bus, train and cycle.

There is a free car park on site (Sat Nav TS17 7BT). Bicycle racks are also provided. 

Thornaby Station, the nearest train station is 25 minutes away on foot while the nearest bus station, Thornaby Middlesbrough Road Footbridge is 13 minutes away on foot.

Does Teesside Park have any banks? Are there cash machines in Teesside Park? Where are the cash machines in Teesside Park?

There aren't any banks on-site however you'll find cash machines at Marks & Spencer, Asda Living and Morrisons.

What baby facilities are there at Teesside Park? Does Teesside Park have any baby changing facilities? Is there a parent and baby room?

The main baby changing facilities are within the management suite, between Sports Direct and Thomas Cook. There are also baby changing facilities in Mamas & Papas, M&S, and Asda.

You'll also find feeding booths and a family room in our management suite.

Are there places to eat and drink?

We have a number of fantastic food and drink options located in the restaurant area, along with Nando's next to Asda living. You can find hot drinks and snacks throughout the shopping park with Costa Coffee, M&S Cafe Revive and Greggs amongst others. 

Does Teesside Park have any electric vehicle charging points?

Not yet, but we are working on delivering 10 dedicated points, which will be available by September 2020.

Do you accommodate shoppers and families with additional needs, such as autism?

Yes.  We understand that for people with sensory, autism spectrum conditions or additional needs a visit to a busy shopping centre like ours can be a daunting experience. To make your visit as comfortable and enjoyable as possible we’ve introduced Autism Hour 9am to 10am on Saturday mornings.  To see a range of participating stores and how they are supporting Autism Hour click here.

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