FAQs

The returns policies of each retailer will vary, so please check with them directly.

In line with the Government’s national lockdown measures, only essential stores remain open at Teesside Park from 5 January 2021.

Some non-essential stores, cafes and restaurants are offering click-and-collect, takeaway or delivery options.

Find out more here.

The wellbeing of our colleagues and customers is our number one priority, and so we’ve introduced extra measures to help everyone have a safe and enjoyable visit. These include enhanced cleaning regimes, particularly of key touchpoints. Find out more here.

In line with the Government’s national lockdown measures, only essential stores remain open at (centre name).
The Government’s travel restrictions prohibit non-essential travel across local authority areas. For more advice, please check the Government guidance here.
You can find out more information on planning your next visit to us here. 

You must wear a face covering at all times when you are inside our stores, cafes and restaurants, unless you are exempt for medical reasons. This is a legal requirement.

The public toilets which include disabled facilities are located in our management suite. Our toilet facilities are currently closed, during this period of lockdown.

Unfortunately, our children’s’ rides and play areas are currently closed.

We are now able to offer our Wheelchairs loan service.  Wheelchairs should be collected from and returned to the Management Suite, to enable our cleaning teams to sanitise them before and after use.

The photo booth is temporarily unavailable. We apologise for any inconvenience caused and thank you for your understanding and patience at this time.

Our mobile phone charging boxes are temporarily unavailable. We'd like to thank you for your continued understanding and patience at this time. 

Yes, parking at Teesside Park is free. 

There are over 1,552 parking spaces including bays for disabled drivers and parents with children. These bays are located near M&S, Asda, Next ,Boots ,TK Maxx, 

You can find hot drinks and snacks throughout the shopping park with Costa Coffee, Greggs amongst others including KFC, Burger King and McDonald's.

Teesside Park offers a wide range of casual dining. Please check with each restaurant individually for opening and closing times.

Our bars, cafes, pubs and restaurants are closed but some are offering a takeaway or delivery option, although this cannot be consumed on site. Find out more here.

Yes, all staff should park to the on the rear service road. The entrance is located at the rear of JD.

We now have 18 car charging points located in the car park, immediately outside JD Sports. 

Yes, there is a car wash at Morrisons Petrol Station.

 There aren't any specific motor bike parking bays . We have a 10 bay stand located at the Management Centre behind Sports Direct.

Bike racks are provided to keep cycles secure while you shop. Teesside Park is easily accessible from local paths making it a cyclist friendly destination. 

The car park is open Monday to Saturday from 9.00am to 9.30pm. On Sundays and certain Bank Holidays the car park will close at 5.00pm.

Yes, if you contact Security at the Management Centre on 01642 679447. 

For specific directions, please use your route finder or sat nav with the Teesside Park postcode TS17 7BW.

Teesside Park  is easily accessible from local paths making it a cyclist friendly destination. 

 Thornaby Station is located 20 minutes walk to the west of Teesside Park.

Public Transport to Teesside Park’s is serviced by Arriva. You can check their current timetable here www.arrivabus.co.uk

No.

Our management suite is located between Sports Direct and Hays Travel. You'll also find our customer services desk here.

No.

All members of staff within our Security team are first aid trained.

Security is on-site 24 hours a day at Teesside Park. 

No.

The post box has been relocated and can now be found at the bus stop beside Currys PC World

We have a wide range of entertainment at Teesside Park including Hollywood Bowl and Showcase Cinema. The Cinema opening times run in line with screenings.

We offer outdoor free-play areas on either side of the Park and outside of Costa.

Unfortunately, our children’s’ rides and play areas are currently closed.

No, unfortunately not. 

You'll find feeding booths and a family room in our management suite.

We do have bottle warmers available from reception at the reception. It’s the parent’s responsibility to check the temperature of the milk prior to feeding their child.

We currently offer a disabled toilet at the Management Centre but do not offer disabled changing facilities at this time.

You'll find loads of men's and women's fashions at Teesside Park including Asda Living, Charles Clinkard, Clarks, H&M, JD, M&S, Moss Bros, New Look, Next, OUTFIT, River Island, TK Maxx and USC.

Teesside Park offers a great range of fashion and homeware including M&S, Next, Schuh, River Island, Pandora, Hotel Chocolat, ASDA Living, Clarks and Boots. 

Yes, you'll find both an online and downloadable map on our website here.

Teesside Park doesn't offer gift cards however individual retailers often do. Please enquire with them directly for more information.

Find out about events at Teesside Park on our website under the 'What's on' section.

Whilst there is no formal code of conduct we expect all visitors to behave in a manner that does not detract from the convenience and enjoyment of others who visit or work there. Teesside is private property and British Land reserves the right to refuse admission or require persons to leave if necessary.

Teesside Park has over 28 stores offering click and collect services, meaning you can pop online, pick your item and collect it right here Teesside without waiting in for delivery. - See full list of stores offering this service

All stores over multiple levels have lifts. Larger stores such as Asda, Currys, Next and M&S may offer services such as special assistance or portable hearing loops. Teesside also provides a free wheelchair loan facility.  

At Teesside, all staff are trained as part of the 'Working to become Dementia friendly' scheme to meet the needs of customers living with dementia and their carers.

Some stores are dog friendly and welcome dogs. This is at individual Store Manager’s discretion.

The Site Management Office is located between Sports Direct and Hays Travel. Our customer service desk is open seven days a week from 8am to 8pm Monday - Friday, 8am to 7pm Saturday and 8am to 5pm on Sunday.  

Yes, please ask at the customer services desk or check the jobs section of our website. 

There are over 1,552 parking spaces including disabled and parent and child bays.

If you have lost something while visiting Teesside then please contact our Security team on 01642 679 447.

Please note that we will ask for proof of ownership to make sure we give property back to its rightful owner.

Teesside Park is open between 9am and 8pm from Monday - Friday. On Saturday we're open between 9am and 7pm. Shop with us from 11am to 5pm on Sunday.

Yes, Teesside Park  offers all of its customers a free BT Wifi service. Use BT Wifi by selecting it in your network connection options, then simply register and you're ready to go!

The centre is easily accessed by car, bus, train and cycle.

There is a free car park on site (Sat Nav TS177BW). Bicycle racks are also provided. 

Thornaby Station, the nearest train station is 25 minutes away on foot while the nearest bus station, Thornaby Middlesbrough Road Footbridge is 13 minutes away on foot.

There aren't any banks on-site however you'll find cash machines at Marks & Spencer, Asda Living and Morrisons.

The main baby changing facilities are within the Management Suite, where you'll also find feeding booths and a family room.  This is located next to Hays Travel.

Our bars, cafes, pubs and restaurants are closed but some are offering a takeaway or delivery option, although this cannot be consumed on site. Find out more here.

We now have 18 car charging points located in the car park at JD Sports.

Yes.  We understand that for people with sensory, autism spectrum conditions or additional needs a visit to a busy shopping centre like ours can be a daunting experience. To make your visit as comfortable and enjoyable as possible we’ve introduced Autism Hour 9am to 10am on Saturday mornings.  To see a range of participating stores and how they are supporting Autism Hour click here.